Returns & refunds

Last updated: October 16, 2026

Most Oryonda items are personalized and made just for you, so we cannot take them back because you changed your mind. If something is not right, we will fix it.

We remake or refund at no cost if

• the item arrived damaged or defective;
• the print is wrong compared with the proof you approved (wrong name, wrong design, misprint);
• you received the wrong item or size.

Email [email protected] within 30 days of delivery with your order number and a photo. We will send a free replacement, or a refund to your original payment method if a replacement is not possible. You do not need to send the item back unless we ask.

If it does not fit

Every product page has a size chart in inches. If the item matches the chart but does not fit, contact us within 30 days: we refund 50% of that item's price to your original payment method.

Ready-made items

Unused, non-personalized ready-made items can be returned within 30 days of delivery for a refund of the item price. Return shipping is paid by you unless the item was faulty. Email us first for the return address.

Cancelling an order

You can cancel for a full refund until production of your item starts. Email us as soon as possible; once an item is printed it can no longer be cancelled.

Refund timing

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.